The "Wand Corporation" allows minor changes to the order, as well as correcting simple cashier mistakes, without a manager's approval. The Dine Blast iOrder enables customers with mobile phones or devices of similar stature to be detected by the restaurant's POS system. Upon connection, placing orders will be done before the sever visits the table. Payments will also be conducted in a similar manner by use of personal communication device. Other applications consist of Booking reservations (recognizing their previous purchases, making their next visit more harmonious), modifying the system to the exact needs of that market, and a labor scheduling tool enforcing breaks and other rules.
This pioneering technology holds some vital influences on issues pertaining to customer gratification, decreased ordering time, and are beneficial to employees that are native to the system. It will be exceedingly beneficial to less technical savvy generations, since the improvements reduce technical errors, and allow for employee guidance through navigational software. The improved POS are unquestionably beneficial for acceleration of waiting time by recognizing the customer's past sales archive and allowing the employees to feel more comfortable with the integrated systems. Quickness of the service will increase, making customers who are pressed for time, wholly satisfied. Though, I believe, customer gratification can fall into contrasting categories.
Unforeseen complications can arise during the implementation of these systems. Visible with the "iOrder", some restaurants' foundations are essentially based on the received experience during one's visit. These values will severely decrease with the implementation of the improved POS software. Companies whose sales derive from the social aspect (building strong relationships) may drastically suffer. Furthermore, having experience in the restaurant industry, I believe that these revolutionary software implementations will have a positive impact on the restaurant market.
Ross, Julie (2008 September 8). POS software upgrades & Updates.
http://www.htmagazine.com/ME2/dirmod.asp?sid=&nm=&type=MultiPublishing&mod=PublishingTitles&mid=3E19674330734FF1BBDA3D67B50C82F1&tier=4&id=6E4B91C667144DB782FE0B0FF19D62A0
4 comments:
There are undisputable benefits to these systems. They all boil down to increased efficiency and lower costs - good results, indeed. I do, however, agree with Steve's comment about the potential loss of customers for those establishments that rely heavily on customer loyalty based on personal contact. To some extent, this is a generational issue, but in the long term, there will always be those who will prefer the experience of one-on-one interaction with hospitality folks, especially in neighborhood and high-end settings. Many technologies are beneficial, but we should be aware that their use can change our culture.
I strongly agree with what Steve said in his blog. And there is no doubt that these point of sale system will be very famous all over the world. But I aslo think these system are not going to work in all countries. These system only situable for the countries whose hospitality industry is fully grown-up.
After reading Steve's blog a very interesting thing which maybe just a rumor came into my mind. In China, there are tons of bus stations on the streets in urban cities. But McDonald cannot place their restaurants near every bus stations, they should use some specific and more efficient strategies to find spaces for openning restaurants. Guess what they did, they just chose places near where there is a K.F.C restaurant. I'm not sure whether it is true or not. But hospitality people are always have new ideas to surprise the whole business world.
There are indeed many benefits to point of sale systems, at the same time there are also quite a few pitfalls to these systems if not implemented correctly. I agree with Steve when he says that potentially there may be issues when dealing with POS systems in more customer based organizations, ie. those that rely on that 'personal touch'. I see that as a basic issue that can actually be solved if one devises innovative ways in which to interact with customers that may give the idea and feel or that personal touch. Web 2.0 is a good tool which can help in this process.
I read your blog on a daily basis. epos software This is really great and informative post. Thanks for sharing.
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